1. Before payment
You can leave Stripe without paying and resume checkout later from your dashboard. A payment-pending consultation can also be permanently deleted from the dashboard before payment. Deleting it removes the submitted consultation information from the customer and advisor dashboards and cannot be undone.
Build Check is free, so no payment or refund applies.
2. Custom Build Plan
You may request a full refund before an advisor begins personalized research. Once research has begun, the service fee is generally non-refundable because advisor time and custom work have already been committed.
If we cannot deliver the plan, we will offer a full refund. If a delivered plan materially omits the promised scope, contact us within seven calendar days of delivery. We will review the concern and, as appropriate, correct or reperform the work, or issue a partial or full refund.
3. Priority Advisor Chat
You may request a full refund before your advisor sends the first message. The two-business-day service window begins with that first advisor message. Once the window begins, the fee is generally non-refundable because priority advisor access has been reserved and service has started.
If RigAdvisor cannot provide the purchased chat window, we will offer a replacement service window or a full refund. The service covers one defined build, upgrade, or troubleshooting goal; unrelated additional work is not grounds for a refund.
4. Scheduled Consultation
You may cancel for a full refund or request to reschedule if you contact us at least 24 hours before the scheduled start time. Rescheduling is subject to available appointment times.
Cancellations made less than 24 hours before the appointment and missed appointments are generally non-refundable because the advisor time was reserved. If RigAdvisor cancels or cannot attend, you may choose a new available time or receive a full refund. We may make reasonable exceptions for emergencies.
5. How to request a cancellation or refund
Email daniel@rigadvisor.build from the address used for the consultation. Include the consultation reference and a short explanation of the request. Do not include payment-card details.
Approved refunds are returned to the original payment method. We submit approved refunds promptly, but your bank or card issuer controls when the credit appears and processing commonly takes several business days.
6. Hardware purchases and legal rights
RigAdvisor does not sell the recommended hardware. Product returns, exchanges, shipping claims, warranties, and price adjustments are governed by the retailer or manufacturer from which you purchase.
This policy does not limit refund, cancellation, or consumer-protection rights that cannot be waived under applicable law. It should be read together with our Terms of Service.